Support Center & Help Desk
Got questions about your order, tracking, returns, or payment? We’re here to assist you around the clock.
Track My Order
Real-time courier progress
Returns & Refunds
90-day return guide
Shipping Info
Delivery times & rates
Live Chat Support
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Frequently Asked Questions
1. How long does UK delivery take?
Standard tracked UK delivery takes between 3 to 6 business days. All shipments are fulfilled via Royal Mail Tracked or Evri Express. You will receive a tracking link via email the moment your parcel leaves our fulfillment center.
2. How does the £5 Late Delivery Credit work?
We stand by our delivery estimates. If your package arrives after our guaranteed delivery window, we automatically credit £5 to your Shop ALLURE account as a token of appreciation for your patience.
3. What is your return window?
We offer an industry-leading 90-day return policy from the date of delivery. First returns for each order are completely free using our prepaid Royal Mail return label.
4. What payment methods do you accept?
We support all major UK payment options: Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and interest-free buy-now-pay-later services (Klarna & Clearpay).
5. What is the 15-Day Price Adjustment Guarantee?
If the price of an item you bought drops on Shop ALLURE within 15 days of your purchase, reach out to our support team and we will happily refund the difference!
Still need assistance?
Our dedicated London-based support team is available 24/7 to resolve any issue.
