🛡️ ShopAllure Return & Refund Policy

Shop Smart. Shop Allure.

Effective Date: 25 October 2026

At ShopAllure, customer satisfaction matters. We aim to provide a fair, transparent and straightforward returns process for customers purchasing from our online marketplace.

Please read this policy carefully before making a purchase.

1. Our 72-Hour Return Policy

ShopAllure requests that customers notify us of any return request within 3 days (72 hours) of confirmed delivery.

This is our standard notification period for voluntary returns and helps us investigate concerns and process requests promptly.

All returns are subject to product eligibility, condition and the terms outlined below.

Important: This 72-hour policy does not restrict any statutory cancellation, refund or consumer rights that apply under UK law or other applicable consumer protection legislation.

2. Return Eligibility

For voluntary returns, products should meet the following conditions:

• The return request is submitted within 72 hours of delivery.

• The item is unused and in its original condition.

• Original accessories, labels and packaging are included where reasonably possible.

• Proof of purchase or the ShopAllure order number is provided.

• The product is eligible for return under the applicable terms.

Items that have been used, damaged through misuse or materially altered by the customer may not qualify for a voluntary return.

These conditions do not override statutory rights for faulty, damaged or misdescribed goods or legal cancellation rights.

3. Your Statutory Cancellation Rights

For most eligible online purchases made by UK consumers, the law provides a 14-day cancellation period beginning the day after the goods are received.

Customers generally have a further 14 days after notifying us of cancellation to return the goods.

Some products are legally exempt from change-of-mind cancellation rights, including certain perishable goods, personalised items and qualifying sealed hygiene-sensitive products once unsealed.

ShopAllure will honour applicable statutory cancellation rights regardless of the voluntary 72-hour notification period.

4. Return Address – United Kingdom

Customers should contact ShopAllure before sending products back to obtain return instructions and confirm the appropriate return destination.

Our designated UK return address is:

ShopAllure Returns Department
1 Britten Close
Colchester
CO4 3UN
United Kingdom

Please include your order number and any return reference provided by our customer support team.

Customers should use a suitable tracked delivery service and retain proof of postage.

Do not send products back without first contacting ShopAllure for return instructions.

5. Return Shipping Costs

Returns from Within the United Kingdom

For voluntary change-of-mind returns, customers are responsible for return postage unless ShopAllure agrees otherwise or applicable law requires us to cover the cost.

Where an item is faulty, damaged, incorrect or not as described, ShopAllure will meet reasonable return costs where legally required.

Returns from Outside the United Kingdom

Customers returning products from outside the United Kingdom are responsible for international return shipping costs for voluntary returns.

International return postage, customs documentation and any applicable carrier charges must be arranged by the buyer unless otherwise agreed or required by law.

For faulty, incorrect or misdescribed goods, any legal entitlement to reimbursement of reasonable return costs will be respected.

Customers are advised to use a reliable tracked courier for international returns.

6. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, incorrect or substantially different from its description, please contact ShopAllure as soon as reasonably possible.

We recommend reporting delivery-related damage within 72 hours where practical, together with photographs of the product and packaging.

However, failure to report a fault within 72 hours does not remove your statutory rights.

Depending on the circumstances and applicable law, customers may be entitled to:

• A replacement product.

• A repair.

• A full or partial refund.

• Reimbursement of reasonable return shipping costs.

ShopAllure may request photographs, order information or return of the product where reasonably necessary to investigate the issue.

7. Refund Processing

Once a return is received or the relevant legal refund conditions have been satisfied, ShopAllure will review and process the refund.

Approved refunds will generally be issued to the original payment method.

For statutory cancellations, refunds will be made within the time required by applicable law, including applicable standard outbound delivery charges.

Where goods must be returned, ShopAllure may be entitled to wait until the goods are received or evidence of their return is provided, whichever occurs first.

The time taken for refunded funds to appear in your account may depend on your bank or payment provider.

We do not guarantee refunds within 24 hours of a courier scan.

8. Non-Returnable Products and Exceptions

Certain products may be excluded from voluntary returns or statutory change-of-mind cancellation rights where permitted by law.

Examples may include:

• Perishable food products.

• Custom-made or personalised items.

• Qualifying sealed hygiene-sensitive products after their seals have been broken.

• Goods that become inseparably mixed with other items after delivery.

Any exclusions will be applied only where legally permitted.

Faulty or misdescribed goods remain subject to applicable statutory remedies.

9. Wholesale and Bulk Orders

Wholesale and business-to-business orders may be subject to separately agreed return conditions.

Wholesale buyers should review the applicable commercial terms before placing an order.

Unless otherwise agreed, the voluntary 72-hour return notification period may apply to eligible wholesale purchases.

Business customers do not automatically receive the same statutory change-of-mind cancellation rights as consumers.

Nothing in this section excludes rights or remedies that cannot lawfully be restricted.

10. How to Request a Return

Step 1 – Contact ShopAllure

Contact our customer support team with your order number, product details and reason for return.

Step 2 – Receive Return Instructions

Our support team will review your request and provide the appropriate return instructions.

Step 3 – Package Your Item

Securely package the product and include relevant order information.

Step 4 – Return the Product

Send the parcel to the confirmed return address using a suitable tracked delivery service.

Step 5 – Refund or Resolution

Once the return has been assessed, ShopAllure will arrange the appropriate refund, replacement or other remedy in accordance with this policy and applicable law.

11. Missing or Undelivered Orders

If your order has not arrived within the agreed delivery timeframe, please contact ShopAllure.

We will review available tracking information and investigate with the relevant supplier or delivery provider.

Where goods are not delivered, customers retain their rights under applicable consumer protection law.

12. Contact Information

For return requests, refund enquiries or product concerns, contact:

ShopAllure Customer Support

Website: https://shopallure.co.uk
Email: shopallure.help@email.com

UK Return Address:
ShopAllure Returns Department
1 Britten Close
Colchester
CO4 3UN
United Kingdom

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